WHAT SHIPPING SERVICE IS USED?
We use USPS to ship all of our orders.
CAN I PLACE AN ORDER FROM OUTSIDE OF THE UNITED STATES?
Yes. We ship to most countries via USPS First Class International mail.
HOW MUCH DOES SHIPPING COST?
Once you process your order, shipping costs will be calculated at check-out based on the weight of your purchase and your zip code.
CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, Bella Doña will ship to an address besides the cardholder’s authorized billing address to accommodate gifting and safer delivery options for our customers.
WHEN SHOULD I EXPECT MY ORDER TO ARRIVE?
Orders are processed within 10 business days. We are working hard to make sure all orders are processed, dispatched and delivered in a safe and timely manner. Sales and new product launches extends the processing time. You will receive a shipping notification with your tracking information once your order is ready to ship.
Domestic shipping within the U.S. usually take 3-10 business days. International shipping times may vary between 2-6 weeks. Please take order processing time into consideration when selecting a shipping option.
CAN I EXPEDITE MY SHIPMENT?
If you are in urgent need of items, please email email@example.com with a summary of the items you would like to purchase, shipping address and timeframe, PRIOR to making any purchase. We will contact you within the next business day to let you know if we can accommodate your request and the associated expedited shipping costs you will incur.
CAN I UPDATE OR CANCEL MY ORDER AFTER I PLACED IT?
Unfortunately, once the order is placed you cannot cancel it. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, you can contact firstname.lastname@example.org if you need to update it or once you receive your order for returns if you received the wrong product, or if it was defective. Please review our return policy here.
CAN I CHANGE MY SHIPPING ADDRESS?
Bella Doña will begin to process your order immediately after it has been submitted, and unfortunately, we are unable to change an order once it has been placed. If there is any issue your order, please email us immediately at email@example.com.
I RECEIVED MY TRACKING #, HOWEVER, I DON'T SEE ANY ACTIVITY WHEN I TRACK MY PACKAGE.
Our automated fulfillment process generates the tracking number ahead of time. We work hard to make sure all orders are processed, dispatched, and delivered in a safe and timely manner. Please allow sufficient time for the order to be shipped and for the tracking information to be updated with an estimated arrival date.
WHAT IF I DIDN'T RECEIVE MY TRACKING NUMBER?
First, please check to make sure that the tracking notification did not go in your email spam folder. If you are unable to find it, please contact firstname.lastname@example.org with your first and last name, order number and the date you placed the order, a customer service rep will reach out to you during our service hours.
WHAT DO I DO IF MY TRACKING STATES "DELIVERED", BUT I DIDN'T RECEIVE MY ORDER?
We apologize if you have not received your package as indicated. If the tracking information shows that the package was delivered, please allow an additional 24 hours for the package to arrive.
If after 48 hours, you have still not received your package, email us at email@example.com. Include your full name, order number and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days. Package insurance is available upon request (please email us with your order number after purchase for quotes). Once packages have been handed over to the post office, Bella Doña is NOT responsible for any lost or stolen packages. Please contact your local post office or the carrier directly to submit a service request or a claim, as we cannot provide a refund or replacement.
WHAT DO I DO IF MY ORDER IS MISSING?
Unfortunately, once your order has left our warehouse, we are not responsible for lost or stolen packages. We recommend you contact your local post office to file a claim for your missing package.
WHAT IF I RECEIVED DAMAGED PRODUCT?
We do our best to package items safely and securely to avoid damage, however, accidents happen. Email our customer service department at firstname.lastname@example.org if you received damaged merchandise. Include your full name, order number, tracking information, list the damaged product(s), and attach a picture of the damaged product(s) to the email.
WHAT IF I RECEIVED THE WRONG ITEM?
We are so sorry for the mix-up! Please email our customer service department at email@example.com. Include your full name, order number, tracking information, list the missing & received item(s), and attach a picture of the item(s) received the email.
Click here to see our return policy
Each product description includes sizing chart information in the description. If you are unsure, between sizes, or need assistance selecting the proper size, contact us at firstname.lastname@example.org for further assistance.
WHAT MATERIALS DO WE USE FOR OUR JEWELRY?
Our gold jewelry is 14k GOLD PLATED zinc alloy or gold-plated stainless steel, unless stated otherwise in item description.
WHY IS MY DISCOUNT CODE NOT WORKING?
We can only honor one automatic discount or discount code per order. If you are receiving an automatic discount (i.e. Free Gift, or percentage discount promotion), you will not be able to use a code in addition to that offer. Coupons, discounts, and codes are not stackable and are valid only when making a purchase.
Certain exclusions also apply. We reserve the right to end offers after a certain period of time, and exclude discount codes from being applied to sale items or special offers including but not limited to: Sale Collection, Limited Edition items and Mystery Boxes.
HOW DO I APPLY A PROMO CODE?
Promo codes can be applied to your order at check out. Codes do not always apply to discounted items. Promo codes have expiration dates and are not stackable.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment: Amex, Apple Pay, Discover, Google Pay, JCB, Mastercard, PayPal, Shopify Pay, Venmo, and Visa.
ARE THERE ANY INTERNATIONAL DUTY FEES?
International orders may be subjected to import duties and taxes. Charges are not included in the item price or shipping cost. These charges are the customer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before order. Bella Doña is NOT responsible for any import duties and taxes. If your package is returned to us, we will issue a refund on the cost of the item(s) only. Shipping charges are non-refundable.
All orders will be declared as merchandise with the correct description and value. Unfortunately, we cannot declare your order as a gift or with a lower value, as this is a violation of law.
If your customer-related question is not found here, please reach out to our CS team at email@example.com. If applicable, please include your order number. Please allow up to 2 business days for a response.