HELP / FAQS

Please allow 2 to 5 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume. Here we ask that you allow 5-10 business days for us to fulfill. 

Yes. We ship to most countries using DHL International and USPS First Class International Postage. Please note that certain countries require a customs fee to be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected for entry and returned.

• Unfortunately, once the order is placed, you cannot cancel it. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, you can contact customerservice@bella-dona.com if you need to update it or if you need to return your order for returns if you received the wrong product, or if it was defective. Please review our return policy

Please double-check your email spam folder to make sure the tracking notification didn’t land there. If you still can’t find it, please email customerservice@bella-dona.com with your first and last name, the email used at checkout, and the date your order was placed. A customer service representative will be happy to assist you!

We can only honor one automatic discount or discount code per order.  If you are receiving an automatic discount (i.e. Free Gift, or percentage discount promotion), you will not be able to use a code in addition to that offer.  Coupons, discounts, and codes are not stackable and are valid only when making a purchase.

Certain exclusions also apply. We reserve the right to end offers after a certain period of time, and exclude discount codes from being applied to sale items or special offers, including but not limited to: Sale Collection and Limited Edition items.