Notice: Due to COVID-19, orders are being processed within 10 business days. We are working hard to make sure all orders are processed, dispatched and delivered in a timely, but very safe manner. We thank you for your patience and can't wait to see y'all in the streets again!
GENERAL PRODUCT INFO
Each product has general sizing information in the description. If you are between sizes or need assistance selecting the proper size, please contact us at email@example.com for further assistance.
WHAT MATERIALS DO WE USE FOR OUR JEWELRY?
Our gold jewelry is 14k GOLD PLATED zinc alloy or gold plated stainless steel, unless stated otherwise in item description.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all of the following forms of payment:
WHAT SHIPPING SERVICE IS USED?
We use USPS to ship all of our orders.
CAN I PLACE AN ORDER FROM OUTSIDE OF THE UNITED STATES?
Yes. We ship to all countries via USPS First Class International mail.
CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Bella Doña only ships to the cardholder’s authorized billing address.
WHEN SHOULD I EXPECT MY ORDER TO ARRIVE?
We process and ship your order within 3-5 business days. Orders received after 2:00PM PST, will be processed the following business day. You will receive a shipping notification with your tracking information once your order is ready to ship.
CAN I EXPEDITE MY SHIPMENT?
If you are in urgent need of items, please email firstname.lastname@example.org with a summary of the items you would like to purchase, shipping address and timeframe, PRIOR to making any purchase. We will contact you asap to let you know if we can accommodate your request.
CAN I UPDATE OR CANCEL MY ORDER AFTER I PLACED IT?
Unfortunately, once the order is placed you cannot cancel or update your order. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, you can contact email@example.com once you receive your order for returns if you received the wrong product, or if it was defective. Please review our return policy here.
I RECEIVED MY TRACKING NUMBER, HOWEVER, I DON'T SEE ANY ACTIVITY WHEN I TRACKMY PACKAGE.
Our automated fulfillment process generates the tracking number ahead of time. Please allow 1-2 business days for the order to be shipped and for the tracking information to be updated.
WHAT IF I DIDN'T RECEIVE MY TRACKING NUMBER?
Please check to make sure that the tracking notification did not go in your email spam folder first. If you are unable to find it, please contact firstname.lastname@example.org with your first and last name, order number and the date you placed the order, and a customer service rep will reach out to you.
WHAT DO I DO IF MY TRACKING STATES "DELIVERED", HOWEVER, I DIDN'T RECEIVE MY ORDER?
Please email us at email@example.com. Include your full name, order number and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days.Bella Doña is NOT responsible for any lost or stolen packages, once they have been handed over to the post office. Package insurance is available upon request (please email us with your order number after purchase for quotes). We do recommend you contact your local post office to report the issue if you are to incur this situation.
HOW MUCH DOES SHIPPING COST?
Once you process your order, shipping costs will be calculated based on the weight of your purchase and your zip code.
WHAT IF I RECEIVED DAMAGED PRODUCT?
We do our best to package items safely and securely to avoid damage, however, please email our customer service department at firstname.lastname@example.org if you received damaged merchandise. Include your full name, order number, tracking information, list the damaged product(s), and attach a picture of the damaged product(s) to the email.
WHAT DO I DO IF MY ORDER IS MISSING?
Unfortunately, once your order has left our warehouse, we are not responsible for lost or stolen packages. We recommend you contact your local post office to file a claim for your missing package.
WHAT'S YOUR RETURN POLICY?
All sales are final. Returns are only allowed on UNDAMAGED, UNWORN products purchased through bella-dona.com, and within 15 days of original purchase date for items sent in error, didn’t fit, or that arrived damaged only. Refunds that are approved are issued for original purchase price, less original shipping costs incurred by Bella Doña.
Exchanges are allowed on items as described above, 7 days after delivery
date of your order. Please email email@example.com with your order number for instructions on how to return your item.
WHAT IS YOUR EXCHANGE POLICY?
Exchanges are only allowed on UNDAMAGED, UNWORN products purchased through bella-dona.com, and within 15 days of original purchase date for items sent in error, didn’t fit, or that arrived damaged only. If you would like to exchange an item that did not fit, please email firstname.lastname@example.org with your order number and inquiry. When exchanging your order, you are responsible for covering the cost of return postage. Please allow 1 business day to process your exchange/return.
MY QUESTION IS NOT LISTED HEREPlease email email@example.com with your question. If applicable, please include your order number. Please allow up to 2 business days for a response.