Refund policy

 

All sales are final. We honor size exchanges and returns on items sent to you in error. No refund requests are accepted.

We offer size exchanges within 14 days of your order being delivered. Shipping fees are non-refundable. To start your exchange, visit our Exchange Portal and follow the steps to select your new size. 

If your item(s) were sent in error, or if you mistakenly received damaged merchandise, please email customer service. Merchandise sent in error, must be returned to us within 14 days of receipt.  We will send you instructions, a return label, and upon review, ship out the correct item(s) to you.

We will not accept or process exchanges on items after 14 business days, sent in error, or size exchanges on items that have been damaged, worn or washed. 

For any additional customer services inquiries please email our Customer Service team at customerservice@bella-dona.com. For further information, please visit our FAQ page.